Privacy Policy

1. Introduction & Commitment

At Shantanu Packers and Movers, we recognize the importance of your privacy and the confidentiality of your personal details. This Privacy Policy sets forth our practices regarding the collection, storage, processing, protection, and disclosure of information gathered through our website (https://shantanupackers-movers-nine.vercel.app/), phone interactions, and WhatsApp communications.

2. Categories of Information We Collect

When you request a quotation, schedule a move, or communicate with our dispatch desk, we collect only the necessary details required to provide logistics services:

• Identity & Contact Data: Your full name, mobile number (WhatsApp enabled), and email address.
• Relocation Coordinates: Complete pickup street address, destination address, floor levels, and elevator availability.
• Inventory Data: Move scale (1 BHK, 2 BHK, 3 BHK, Office), list of major furniture, electronic appliances, and specialized fragile items.
• Technical & Session Data: Browser type, IP address, and device metadata collected automatically for security and website performance monitoring.

3. Purpose of Processing & How We Use Your Data

Your information is processed strictly for legitimate operational purposes:

• Calculating itemized, binding moving price quotations.
• Scheduling packing materials, assigning trained moving technicians, and dispatching container vehicles.
• Providing real-time move coordination, supervisor contact details, and driver updates via SMS/WhatsApp.
• Issuing official GST / MSME invoices, receipts, and processing transit insurance documentation.

4. Strict Zero-Spam & No Third-Party Sale Policy

5. Data Storage, Security & Database Architecture

We implement strict administrative, technical, and physical safeguards:

• All quote requests submitted through our website are transmitted using industry-standard SSL/TLS (HTTPS) encryption.
• Data is securely stored in isolated, access-controlled cloud database environments (Supabase Enterprise) with strict row-level security (RLS) protocols.
• Our administrative staff and moving supervisors access customer data on a strict "need-to-know" basis solely to execute your scheduled move.

6. Customer Communication & WhatsApp Updates

By submitting your phone number on our quote forms or clicking the WhatsApp CTA buttons, you consent to receive direct operational communications from our official numbers (+91 8218059678, +91 9371482180) regarding:

• Your requested shifting quotation and binding price estimate.
• Move confirmation details, crew arrival timings, and vehicle tracking links.
• Post-move satisfaction feedback and delivery note confirmations.

You may opt out of promotional messages at any time by replying "STOP" on WhatsApp or emailing us.

7. Cookies & Web Analytics

Our website uses minimal, non-intrusive session cookies and privacy-friendly web analytics to understand traffic patterns, optimize page load speeds, and enhance mobile responsiveness. We do not use intrusive cross-site tracking cookies.

8. Customer Rights & Data Deletion Requests

In accordance with Indian Information Technology laws and global privacy standards, you hold the right to:

• Request a copy of your stored relocation and contact records.
• Request correction of inaccurate phone numbers or addresses.
• Request the complete deletion of your customer record once your relocation and account settlement are finalized.

9. Grievance Officer & Privacy Desk

If you have questions, concerns, or requests regarding this Privacy Policy or your data protection, please contact our designated Grievance Officer: